App / Mobile
Your bd3344 account is set up around two payment routes — Upay for wallet-based moves and Bank Transfer as your direct channel. Both are available from your account cashier, and keeping them configured means you are never waiting for a route when you need one.
Your deposit moves through your account cashier page — no external redirects, no extra apps needed beyond the wallet you already use. Upay is the primary route: your wallet balance connects directly to your account balance, and the amount you enter is the amount that lands. Bank Transfer works as a solid parallel route for when you prefer a direct channel from your bank account. Open the cashier, pick your route, enter the amount shown as acceptable in the fields on that page, and confirm.
Log in and go to the deposit section inside your account. The cashier page shows your available payment routes.
Select the route that matches your wallet or bank. Each option shows its own set of fields and any limits relevant to your account.
Type in the amount within the range shown on screen. Review the details once, then confirm. Do not navigate away before the confirmation screen appears.
Once the transaction is confirmed, open your account balance page. The credited amount and a reference will appear in your transaction history.
Withdrawals follow the same cashier path as deposits — log in, open the withdrawal section, and choose the route you want the funds sent to. Upay lets you pull your balance back to the wallet you funded from. Bank Transfer routes the amount directly to your registered bank account. The withdrawal form asks for the destination details and the amount you want to move. Enter only what the form shows as required — the account verification state you have completed will determine which options appear.
Navigate to the withdrawal tab inside your account cashier. Available payout routes appear based on your current account and verification status.
Choose Upay to return funds to your wallet or Bank Transfer to send to your registered bank. Only verified routes will be active on screen.
Fill in the amount and confirm the destination details match your registered wallet or bank account. Any mismatch may pause the transaction for a check.
A reference number appears on the confirmation screen. Note it down. If your withdrawal requires a follow-up, support will ask for this reference first.
Your account profile page shows what checks are currently required or pending. We do not prescribe a fixed document list here because the fields displayed in your account are the accurate, up-to-date instruction for your specific profile. Open the verification or account settings section after logging in and follow exactly what is shown there. Some routes — particularly withdrawals — may only become fully available once certain account fields are completed.
Open account settings after login. Any outstanding verification tasks are listed there. Follow only the fields and instructions shown on your own screen.
Some deposit and withdrawal routes activate only after specific account fields are filled. Complete these in the order shown to avoid a mid-transaction pause.
If a verification prompt appears during a transaction, complete it in the same session. Do not close the window or resubmit until the prompt is resolved.
If a required field is unclear, reach out via the published support route in your account. The support team can confirm what your current account status needs.
Both payment routes listed here are configured for Bangladesh accounts. Upay connects your mobile wallet directly to your account cashier — it is the route most accounts use for everyday deposits. Bank Transfer is the direct bank-to-account channel, suited for when you are moving a larger amount or prefer not to use a mobile wallet. Neither route requires a third-party app install beyond your existing wallet or banking app. Availability of each route depends on your account status and local eligibility. Check the cashier page in your account to see which routes are currently active for your profile.
Mobile wallet deposit and withdrawal. Connect your Upay account to move funds quickly between your wallet and your bd3344 balance.
Direct bank-to-account route. Use your registered bank account details to fund or withdraw from your bd3344 account through the cashier.
Every transaction you complete through the cashier produces two records: one on the payment provider side (your Upay app or bank statement) and one inside your bd3344 account history. Matching these two is how you confirm a deposit has landed or a withdrawal has reached its destination. The reference number shown at the end of a transaction is the connecting detail between both records. Open your account transaction history and look for the matching reference, amount and status. If the status reads as pending, the transaction is still in progress — do not resubmit.
The reference shown on your cashier confirmation screen is the same number that appears in your account history. Use it to locate any specific transaction quickly.
Pending means the transaction is being processed. Completed means it has cleared. Cancelled means it did not go through and your balance was not affected.
Open the history tab inside your account to see a full list of deposits and withdrawals with amounts, dates and statuses. Filter by date if needed.
Save a screenshot of the cashier confirmation and your wallet or bank statement for any transaction you may want to query. Support will ask for these details.
Your account security on bd3344 starts with the domain you are using. Always access the platform from the correct bd3344 address — bookmark it once and use that bookmark every time. Phishing pages often copy the look of a cashier but use a different URL. Check the address bar before you enter any payment details. Beyond the domain check, your account identity and your registered wallet should always match — do not use a wallet that belongs to someone else, and do not share your login credentials with anyone.
Use only bd3344. Bookmark the address directly. Before entering any payment or account details, check that the URL in your browser matches exactly.
Your registered wallet and bank details must match the identity on your account. Mismatched details can pause transactions and require a support resolution.
Only use payment routes registered in your own name. Upay or bank accounts belonging to another person cannot be used to deposit or receive withdrawals.
The only valid support route is the one shown inside your logged-in account. Do not act on contact from any external channel claiming to represent bd3344.
Common questions from account holders about deposits, withdrawals, verification and what to do when something does not go as expected. Each answer reflects how the cashier and account system are currently set up.
bd3344 has two configured payment routes: Upay for mobile wallet transactions and Bank Transfer for direct bank-to-account moves. Both appear in your account cashier when your profile is eligible. Check the cashier page to confirm which are active for your account.
Open your transaction history after the cashier confirmation screen. A completed deposit shows the amount, a reference number and a completed status. If the status is still pending, wait and check again before raising a support query.
A greyed-out withdrawal route usually means there are outstanding verification steps on your account. Open account settings and complete any fields shown as required. Once those steps are done, the route should become available in the cashier.
No. Your Upay wallet or bank account must be registered in the same name as your bd3344 account. Using another person's wallet will cause the transaction to be paused and may require support intervention to resolve.
Note the reference number from your wallet transaction and from the cashier confirmation. Open the support route inside your account and provide both references. Do not resubmit the deposit while a query is open.
The minimum and maximum amounts for each route are shown in the cashier fields when you select a payment method. These figures are specific to your account and route. We do not publish fixed global limits here as they may vary by account status.